North Carolina,New River Harley-Davidson dealer, sales, service, accessories, motorcycles, nrh-d, New River Harley-Davidson/Buell

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Testimonials

We take pride in our customer service and satisfaction. Check out what these customers thought about their visits to New River Harley-Davidson®.

"New River Harley Davidson is top notch in my book. The entire staff is professional and very friendly. They took their time and explained everything thoroughly. Anyone looking to purchase their first Harley or are a new rider, I highly recommend New River Harley Davidson. They will work with you and make it a memorable experience."

By: John Jacksonville, NC

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"thanks for the awesome bike"

By: ganus jacksonville, NC

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"Great dealership and great people! Allen Justice Steve Justice"

By: Allen Swansboro, NC

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"Purchased my 09 Road King in Dec. 2008. Had to take it in for a minor repair. I wanted to say that when they told me my appointment time I carried my bike there. Glenn took it in and told me he would call me, listened to what I had to tell him that I thought was wrong. By the time I got back to work, Chad called me and said your bike is ready! I was like what? that's great. I'll be right there. Checked my bike out when I got home and all is well. Thank you Glen and Chad and all the staff in service for the repair. A great service dept. is very very important. Again, Thanks for the great service. "

By: Bobby wallace, NC

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"Your shop made it the easiest purchase ever. The service was unreal or unheard of these days. Don made my purchase 10 times better than any car or truck dealership and he answered all my questions thoroughly. Speaking with everybody at the shop was like talking to family or friends. This is defiantly a five star dealer! The best thing I can say is I have never owned a motorcycle before and my next bike will be from New River again."

By: Neal Jacksonville, PA

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"There's something different about this store when it comes to customer service. It all comes down to the honesty and level of customer satisfaction that New River had shown to me. When dealing with Tracy the sales manager, he told me the truth on everything I had asked for. He definately made my experience purchasing my motorcycle exciting and fun. The staff took me to all areas of the store, introducing me around, and making me feel like I was a VIP customer. It is because of New River's commitment to the customer that I decided to travel down from Raleigh to Jacksonville and will likely return for future service. I would recommend New River to anyone looking to purchase a new motorcycle. -Charles Davis, 2010 Dyna"

By: Charles Apex, NC

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"The crew at New River Harley-Davidson handled my purchase of my new Electra Glide Ultra Classic and made it an excellent experience. I purchased my new bike in Japan through military car sales. The staff contacted me the day my bike arrived at their dealership and set up my delivery date. When I arrived to pick up the bike, I was in the door and out riding within 2 hours. That included all the paperwork and getting a tour of their facility. Great Work!!!!"

By: Anonymous jacksonville, nc, NC

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"My experience was the best. Everyone was very nice and very helpful. Come down and ring that bell after you become a new Harley-Davidson owner! The feeling was great! "

By: joye jacksonville, NC

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"I was impressed with the service of the dealership great hospitality family orientated. Don and Jeff thanks for the extra step for the great ride. Im enjoying every mile i drive, only three weeks and i have acquired 2,000 miles of open road time! Thanks to the new HOG family!!!!!"

By: steve hubert, NC

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"I recently rented an Electra Glide from your shop and have finally stopped grinning enough to write this thank you note. An amazing ride and experience. I'd like to express my sincere gratitude to Michelle and Jeff for their friendliness and proficiency during the rental process. Michelle made it easy to set this event up and was very flexible when heavy rain delayed the rental. Her knowledge and concern helped me get on the right bike, with the right insurance for my personal peace of mind. Jeff's easy to understand briefing on the Electra Glide got me off and running without any problems. I've told my friends all of this and I plan on returning soon. Thanks again for the terrific experience. Glen K., Sneads Ferry, NC. "

By: Glen Sneads Ferry , NC

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"I purchased my motorcycle through Military sales while deployed. The employees treated me as if I had bought it from them. The tour and introductions to each department was excellent and unlike any major purchase I have made before. The care and concern in making sure I felt comfortable riding my bike off the dealership was way beyond what I expected. Thank you very much!"

By: Robert Jacksonville, NC

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"I like the way Tracy took the time to get me financed. "

By: Shorty Jacksonville, NC

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"WoW!!! What can I really say to describe this place? You really need to come see for yourself. Everyone in this place knows buying a bike is a big purchase decision. NOBODY hassled me, just invited me to sit on a few bikes and see what I liked. I am a pain in the butt customer asking all sorts of questions but Tracy had ALL the answers. Never did I feel like a number to him. I knew nothing about anything in the place but everyone was on my team. Michelle in Insurance checked everything at her fingertips to find me the best insurance rate, Bobby in Parts knows what you're looking for just by describing it to him. Service is fast as can be and there are NEVER any hidden charges. It's ready when they say it will be. All that was my first bike. I have purchased 3 now and couldn't be happier. OH, and it's NOT over after the sale...there are always events. This place makes others pale in comparison. Everyone I tell about my experiences turns pale when they hear everything they do for you. THANK YOU FOR YOUR PROFESSIONALISM AND NO PRESSURE SALES DEPT!!!!!"

By: Doug Richlands, NC

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"Really liked the way the sales staff answered questions I had, yet allowed me enough room to find the model that fits me. Sales staff did not pursuade me to one model over any other. I was given plenty of lattitude to find the bike that fits my style. "

By: Herschel Jacksonville, NC

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"One of the best harley shops I've been to. YOU NEED TO GIVE CAROLINA HARLEY DAVIDSON IN GASTONIA A FEW LESSONS ON FRIENDLY SERVICE AND MUCH MORE. THANKS NEW RIVER HARLEY DAVIDSON"

By: Anonymous Gastonia, NC

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"New River HD always goes above and beyond to help you. My 2006 dyna low rider is my second purchase from them and I am really pleased with it. Don is quite the sales team member and does everything he can to make the experience a pleasurable one. As does all the staff at HD. It is really nice to do business where you are treated as an individual and not bombarded by hard sale techniques. New River HD is definitely a asset to the community here in Jacksonville. Thank you so much. Keep up the outstanding work."

By: Patricia Jacksonville, NC

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"WOW, Tracy you are the best!!! We are never going to buy a bike from anyone else. New River Harley Davidson is the best. Great customer service and the best Damn sales and servies departments you will ever find. THANK YOU "

By: Heather & Bryce Jacksonville, NC

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"great experience"

By: william castle hayne, NC

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"TOOK MY BIKE IN FOR NEW CABLES AND THE SHOP DONE OUT STANDING WORK. "

By: MIKE JACKSONVILLE, NC

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"Hey, just wanted to say I'm riding my new king like Roy rode trigger. Don and the rest of the crew are awesome folks and I always feel good about getting the right information on any question - be it maintenance or parts. Thanks All and let's go riding.... Jerry"

By: Jerry Jacksonville, NC

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"We bought a bike from a Harley-Davidson dealer in Wayne County and spent twice as much and got half the service we got with you. The overall experience was 10 times more pleasant than our prevoius experience. Thank you for being so helpful (Tracy). I promise that you are our exclusive dealer for parts, service and future business. Melinda Taylor"

By: melinda kinston, NC

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"Before I became an employee of New River Harley-Davidson, I have been a customer since the day the door opened back in June of 04. Some new and different faces are there and some ol' dogs like Big Don and Bryan are still there, but the treatment you receive is always the same. The entire Sales Dept staff makes the whole looking, thinking, buying process really easy. The Motorclothes Dept is very helpful in making sure you the customer are prepared for the type of riding you will be doing. Parts is up to speed with the latest and greatest in anything you need to make your bike special. The Service Dept keeps you up and running. Last but not least, the in house Insurance office gets you set-up with the right coverage at the right price. New River Harley-Davidson is my dealer of choice for the long haul. "

By: Jeff Jacksonville, NC

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"WOW!!! this is my first bike. The staff was so great. I know the sales manager personally and he treated me like family as did everyone else. I was never pressured, just reassured that all was going to be fine. I wish that other places of business that we go to everyday would have the same customer friendly service and smiling faces as we expierenced with New River. If and when we trade again it will be at New River. Oh by the way, Jeff who brought my bike to the house was just as nice and helpful as he could be. The owners should be proud of their staff. Thanks again to Tracy and all the staff at New River Harley- Davidson. Bobby and Debbie Davenport Wallace NC "

By: Bobby wallace, NC

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"From the start (August, 2008), I became Joe Eason's customer from "hell!" However, Joe's riding experience, knowledge and 5-star customer service ensured that all my concerns were addressed and solutions found. Thanks Joe!!! In addition to Joe's assistance, all employees from the motorclothes department worked like true professionals to ensure the items I purchased fit -not an easy task because I stand 6'7" and around 250lbs. Again, thank you for your assistance. Of course, I must mention Jay and his people at parts who were very knowledgeable as well as the employees back in the service department. Everyone worked hard to ensure my needs were addressed and issues solved. Finally, thank you Jeff for taking the time to go that extra mile in assisting me in handling the Tri Glide. Jeff's advice and encouragement made the transition smooth (last time I rode was back in 76-79). "

By: Edward Jacksonville, NC

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"In my search for my bike, I visited several HD dealerships. Even though I live just outside Fayetteville, NC (home of Cape Fear HD) I chose to travel the 2+ hours to Jacksonville to make my purchase. The folks at New River, (in particular Mr.Don Thomas) made this experience very comfortable and easy! Thanks to Mr. Thomas, and ALL the New River staff.....I will see you soon! Chuck"

By: Chuck Parkton, NC

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"I went into this dealership not really knowing that I would ever walk out with a motorcycle and sure enough I did. Big Don helped me out and was very patient with me and really made me feel welcome. I intend on going back to buy another Harley from Big Don. So listen up, if there is anyone out there that doesn't beleive this is the dealership for you then you have missed a golden chance. Because everyone here is so nice and welcomeing. Thanks, Nick "

By: Nicholas Jacksonville, NC

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"Thank you very much. I have been riding junk ever since my bike got stolen, now I'm back with a nice ride. I appreciate the patience and the help."

By: Rick Kinston, NC

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"Purchased a new 1200 custom Sportster. It was the easiest, stress free buying experience we have ever had. Your entire dealership and your employees are awesome. Thank you so much for a pleasureable experience."

By: Greg Jacksonville, NC

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" 2 new bikes in a years time we have to stop meeting like this.LOL Thanks McRea for getting the deal done. And Big Don for going over the bike with me."

By: David Jacksonville, NC

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"Ordered sun glasses through Mary. Information provided on Friday, glasses received the following Wednesday. Estimated time to receive glasses was two weeks. I can live with three working days. Have received nothing but outstanding service and support from Brandi in the Service Department. Keep up the good work."

By: Larry Hubert, NC

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"Thanks for all your help, with the purchase of my ne Harley FatBoy. Everybody was GREAT. And all the sections at New River Harley were all 5 STARS. GREAT JOB. Thanks again "

By: Sonny Jacksonville, NC

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"I just purchased my FIRST Harley Davidson. WOW it is an awesome experience. What a differance from all other BIKES. I never knew being a owner of a Harley Davidson would ever feel this good. There is nothing like a HARLEY. Thanks to New River Harley Davidson and Tracy. I just want to say THANK YOU for all you help and the time you spent with me on the new purchase of my 2008 FatBoy. WOW"

By: Sonny Jacksonville, OH

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"ilove this place man new river is my second family big don the girls new motorcycles new faces it makes me feel cool to become a member and i got the cap bandana glasses and the fourth annual bash was cool the dunk bucket the bands the food it was great if ya smell what carlos is cookin"

By: carlos beulaville, NC

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"The parts department is what any dealership should measure up to. Bobby is the man. Great parts guy. He takes the time to follow up and if there is any type of problem he is on the phone finding out the solution. There are three dealerships closer to me than New River. They no way begin to compare with the attention that is recieved from the folks at New River. They have my busuness all the way."

By: Chris Buxton, NC

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"Came down to the area on a family vacation. Had a little mishap with a sand-drive way & knocked my handle-bars loose. 750 miles from home & virtually tool-less, I searched the harley web-site for a nearby dealership & found New River. I was quickly greeted & taken care of. I was also shocked to find that the job I had assumed would be a matter of removing an access cover & tightening a couple allen screws turned out to be one that required removing the headlight & removing/tightening no less than 20 screws. The serviceman additionally noticed another item on my bike that was in dire need of tightening & promptly fixed that as well. I was extremely pleased at this point as my experiences with the service departments in my home area have been less than pleasant. I became simply amazed when I was told that there was no charge for the repairs that had been made. I travel on my bike regularly in 4 states & have visited dozens of dealerships in my travels, but I've never experienced anything like this before. I was greeted by Brandi & Serviced by Bryant (I got these names from the photos on the web-site, as I was too much in shock at the time to pay attention. apologies if I've chosen the wrong folks) I'll definitely make a point of visiting again in the future & will pass along the location/name of the dealership to anyone I know who's travelling this way. You should be very pround of yourselves & your dealership. Too many dealerships these days have decided selling t-shirts & coffee mugs is more important than selling & services these quality machines. Jason Lute Minford, OH"

By: Jason Minford, OH

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"I really enjoyed purchasing my bike at this dealer ship. The staff was great and really made me feel like part of the family. Thanks again and look forward to riding with you all."

By: Anonymous jacksonville, NC

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"Just had another great experience purchasing my 4th bike from this dealership. Salesman Tracy Murphy goes above and beyond to meet your needs. Mary with motorclothes is always friendly and extremely well versed with the latest clothing. Kudos to Chad and Brandy in the service department for keeping my sleds running their best and Bobbie and Ben in parts for always knowing what will work on my bike. Great experience and everone very adaptive to meet your Harley needs or should I say wants!"

By: William Hubert, NC

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"Really make you feel like family. Great group of people to deal with. Our experience was so good that we usually end up going back every week just to see what is new. Highly recommend this dealship to anyone, we visited several dealerships in a hundred mile radius and kept coming back to New River where we finally made our purchase for the 105th Anniversary Edition Roadking. Don't waste your time going anywhere else.....this is the best place to do business. "

By: Rob NC

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"Would love to see more longer length shirts, both t-shirt and regular shirts."

By: Debbie Jacksonville, NC

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"2 THUMBS UP ON SERVICE AND SALES TO NEW RIVER H-D! I TRAVELED DOWN TO NC FROM VA TO PURCHASE MY 08 DYNA STREET BOB SPECIFICALLY FROM NEW RIVER H-D BECAUSE OF PRICE FIRST OFF (SAVED OVER $1500.00) AND SALES. I WASN'T BS'D OR PUSHED TO BUY, AND MY SALESMAN (CHAD) WAS STRAIGHT UP AND PROFESSIONAL. I MAYBE SPENT AN ENTIRE 2 HRS TOTAL BETWEEN FIRST VISIT AND DROPPING CASH AND OUT THE DOOR AND ON MY SCOOT BACK TO VIRGINIA RACKING UP HIGHWAY MILES. LOVE MY RETIREMENT GIFT TO MYSELF AND BEING A HOG MEMBER HAS ALREADY BEEN BENEFICIAL. MY WIFE AND I WILL RIDE FOR ROLLING THUNDER THIS SUNDAY (25 MAY) AND YES, I WILL BE WEARING MY FREE HOG NEW RIVER CHAPTER VEST....THANKS NEW RIVER H-D, YOU HAVE ANOTHER SATISFIED CUSTOMER. "

By: DAN RUTHER GLEN, VA

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"My whole buying experience was great."

By: Johnnie Jacksonville, NC

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"We at Golden Corral would love to thank you for sponsoring us and the CMN bike run! your store is beautiful, thank you so much..."

By: Brandy hubert, NC

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"I have been looking into buying a Harley for a long time-ask Don!! Don is a very determined, yet patient man. He stuck with me for over 6 months and finally I am a proud owner of a 2008 Harley Motorcycle. i am loving my new ride and I want to thank you all for such a terrific experience. You all are the BEST!!!!"

By: Laura Richlands, NC

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"Our experience at New River has been so positive that we made it a destination stop when out of towners visit us. Don and Bobby have made everyone we've brought to look at bikes and purchase parts feel like part of the family. We consider New River H.D. to be one of our local landmarks."

By: Mike Sneads Ferry, NC

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"I have never been to ANY dealership that treats customers as well as I have been treated at New River Harley. It's about time customers are treated like family and not just a sale. Thank you for your hard work."

By: Anonymous Jacksonville, NC

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"Big Don was very patient with me on my purchase of a road king classic.I went to wilmington and was not happy.My dealings with Don was pleasent and i feel like i left not only with a awesome bike ,but gained a good friend. THANKS DONALD GARNER 03-14-2008"

By: donald holly ridge, NC

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"I have been riding for ten years now and have had a Kawasaki Vulcan, a Suzuki Intruder and a Triumph Trophy. I never thought much of all the hype surrounding Harley-Davidsons until I started riding with a group from my workplace. They all have Harleys and would not have anything else. Then a neighbor of mine who rode Yamaha cruisers bought a Street Glide and said it was like riding a solid chunk of metal. I started visiting New River H-D to look around and was impressed by the low pressure of the salespeople. Being in auto/truck sales myself, I appreciate being able to make up my mind at my own pace. Don Thomas was very helpful when I was deciding between the Softail Custom and the Fatboy. The entire dealership helps me whenever I stop in for anything ( MORE CHROME!!!). I enjoy the group rides on Sundays and would recommend New River H-D to anyone who is looking for a good deal and a great overall riding experience!"

By: Luke Jacksonville, NC

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By: Lauren Jacksonville, NC

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"don is the man !!!!!!!!!"

By: carl New Bern, NC

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"I really enjoyed my purchasing experience at New River H-D. It has been a long time since I purchased a motorcycle and the sales staff was outstanding. They all did a wonderful job at explaining the Harley Davidson products and answering all of my questions. I really appreciate Tracy�s patients while I made my decision. I will highly recommend New River H-D to all of my friends."

By: Anonymous Jacksonville, NC

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By: Terry Goldsboro, NC

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"Mcrae and the staff at New River are simply amazing! They were the only dealership that listened to what I wanted in my first bike. The Garage Night in October of 2007 was the kick-off for me. The all-ladies class at CCCC was fantastic. I now ride the new 2008 Fat Bob and could not be happier. Thanks to Mcrae, Bobby, Ben, Mary, and all of you who were in on my Christmas surprise. You guys are great! "

By: Margaret Jackdsonville, NC

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"The entire staff was positive and friendly. Each visit is a pleasant experience."

By: William (Ron) Hampstead, NC

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"I have really enjoyed my experience in visiting your place of business. All employees have been very helpful and courterous. Prices are in line with the quality of merchandise. Part department was very helpful in helping me obtain additional keys for my bike. The service department was very helpful in providing information on costs for needed services."

By: Larry Hubert, NC

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"Mcrae was honest, and very insightfull, and really went the extra mile. Thanks for everything"

By: Joshua jacksonville, NC

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"our family has bought 4 bikes from new river and our latest are an 07 road king and a 07 softtail custom...couldnt ask for better people...Don,McRae,Ben,Tracy...all you there are very helpful and we appreciate you guys alot thanks.. Charlie/Robin"

By: charlie hubert, NC

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"Thanks to McRae for making this a truly enjoyable purchase! You put me on my dream machine ... '08 Heritage Softail Classic!!! Everyone was pleasant and the guys and girl in parts and service were tremedous. You can count on my recommendation."

By: Gary Newport, NC

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"Mcrae and the New River H-D team are great! They took the time to explain every detail of the Nightster I purchased, and made me feel right at home from the moment I walked through the door. Thanks again guys!"

By: Travis Jacksonville, NC

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"My 08 Ultra Classic is the second bike I purchased from Tracy at New River H-D. I stopped in to purchase a riders back rest for my 07 Street Glide and wound up trading for an 08 Ultra. Still haven't gotten the back rest yet, the wife say's Christmas. Tracy and the crew are the best. Stop in, you'll be glad you did!"

By: Dennis Morehead City, NC

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"We enjoyed the experience at New River HD, as they made us feel welcome even though I bought a used Sportster. The experience was nothing like I had ever had at any other dealership. My wife is usually very uncomfortable during the transaction of purchasing a motorcycle, but this time she actually walked out with a smile on her face and excitement about my purchase. Now she wonders why we didn't buy a Harley in the first place!"

By: Jimmie Jacksonville, NC

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"My son, Derrik, bought (with my help) his first Harley!! He had been trying and was turned down by 5 other dealerships, they all wanted to put a 6' 2" 180 lbs young man on a Sportster. Don took the extra time to work with us and the finance people to get Derrik where he wanted to be. We were in town for a buddies homecoming a left on Harleys. I would ride the 6 hours again to purchase from Don and I would refer anyone down here to him!! Thanks Don, riding side by side with my son on our Harleys is priceless!!"

By: John Beaufort, SC

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"Thanks so much for getting my bike up and running while visiting the area last weekend. Everyone bent over backwards to help me keep in the wind and get home on tine and with a well running bike. You are exceptional and I appreciate all your help. Jim"

By: James Wooster, OH

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"Don you and your staff were awesome! I wasn't sure about what model we were going to look at and Don certainly took charge and ushered us into our new Sportster 1200. I've been riding for the last month getting used to it and cannot say enough how grateful I am to Don and the entire rest of the HD family up there for making this purchase more than a mere financial transaction. Looking forward to seeing you one of these Saturdays! "

By: Bill & Kate Sneads Ferry, NC

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" Extremely friendly and helpful dealership. Thank you Chad for going above and beyond the call to get this deal through for me. Very pleased."

By: David Jacksonville, NC

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"Have got 2 bikes from them. All the department are clean and very professional. All will go out of there way to help in any way they can. They treat you with the up most respect before and after a sell."

By: Carl (Dusty) Jacksonville, NC

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"This was my second buy at new river and it felt like the first. I would do it again anytime. From a sportster XL-l200 to a electra glide classic. WOW, thank you Don "

By: Renato winterville, NC

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"I LOVE my BIKE!!!"

By: Paul Thomasville, NC

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"I had an intermittent problem with my 1996 EG. Doug had it repaired within two days. I was very satisfied with everyone's attitude. They were very friendly and helpful."

By: Sherril Bladenboro, NC

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"Outstanding bunch of people. i have had a great time buying my bike and would recomend you to my friends."

By: richard greenville, NC

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"I have always enjoyed the people and extras at nrhd.I have been involved in events from hotdogs on saturdays to toys for tots runs,everyone involved from employees to riders has a good time.Thanks for what you do for us and the community,keep it up."

By: David midway park, OK

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"Thanks to Mcrae Grady for his help this morning. He went out of his way to get us in touch with the right people with the Wounded Warrior Project. Without his help, we would have missed this great event. Semper Fi...."

By: Dick Fayetteville, NC

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"I drove 4 hours to new river, everybody told me no until I gave tracy a call. He had me riding a new Harley, and everyone there was very nice. Ya'll had a great set up and I will do business again... no matter how far it is!!!"

By: Chase Mt Airy , NC

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"It was an absolute pleasure buying my SE Ultra from this dealership. It was well worth the long drive. Tracy and all the staf were awesome!"

By: Jon Hilton Head Island, SC

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"Better late than never. Huh? I have purchased a few bikes from NR Harley, and I have had mostly a great experience with them. Everyone there, except one person, has made me feel like I was part of a family. They go out of the way to take care of you, and to make your experience truly amazing while you are there. I can honestly say I hang out there to much, about as much as I do my house. Don and Tracy are both very knowledgable Salesmen, and Ben, Bobby, and Justin are absolutley great in the Parts dept. You can bounce an ideas you are thinking about doing to your bike with them and they will tell you what they honestly think, if you ask. What can you say about the girls in the Clothing Dept. all of them are beautiful and have great personalities. Kasie is another beauty and is a joy to talk to when ever you call the dealership. The Service Dept. mechanics are great and will discuss what they are doing to your bike or the best direction to go if you explain what you want out of your bike, especially Kris and Bryant. Kim is beautiful and proficient in taking care of all your appointment and service needs. The people behind the scene we never see, such as the inventory people are great also. Never had a problem getting anything I have ordered in the time they have told me or quicker. Fred the New General Manager is a great addition to the team and is a real gentleman."

By: Russ Jacksonville, NC

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By: Kevin richlands, NC

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"If I ever buy another new bike even though you all are 400 miles away I will come back to New River. You all treated us better than any other Harley Dealership. Thank you sorry this took over two months to fill out."

By: Cathy Radford, VA

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"I just purchased a 2007 Softail Custom (Blues Brothers) color at New River HD on 22 Dec 06. Don was the salesman, by far one the most patient non-pressuring salesmen I have ever had. His professionalism was outstanding. He took the time to explain everything to me about my purchase, and since I'm new to the Harley Davidson world, he answered many of my questions with patience and detail. Mindy, what a CHARM and a LOOKER, she has on several occasions taken the time to take me around the dealership and explain everything to me. On several occasions I have come in and she has treated me as if I were the only one in the store--Very professional, lady. Bobby took the time to help me pick out many accessories for my new bike and even assisted me when I put the wrong gasket on the derby cover. You have an awesome staff at NRHD--I am extremely happy that I purchased my Harley from your dealership. I have alot to learn about the HD world--but your staff makes it easy to learn. You have my business"

By: Gary Morehead City, NC

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"Tracy was great!!!!!!!!! I look forward to doing business again!"

By: Ralph Richlands, NC

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"Mcrae once again was excellent. I will only buy from him. Best ever. Thanks on the purchase of my second bike from New River-Harley Davidson."

By: Derek Tarawa Terrace, NC

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"I just want to say that I had an awesone experience dealing with the New River HD dealership, I've just purchess a 2007 VRSCDX. Tracy the sales man did an Outstanding job helping me to get the bike of my dreams. Thanks HD for the great job"

By: LESLIE JACKSONVILLE, NC

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"I bought my Road King at New River Harley Davidson. My wife anndI arrived here in NC about 10 months ago and we were introduced to the dealorship about 4 months ago I explained that we needed to wait till the house sold and I would purchase the bike, your people were so accomodating throughout the proccess they treated us like we were family from the start and never pressured me into anything. I will gladly tell other people about the experience and recomend your dealorship to all. Mcrea Grady did a great job representing your bussiness, Bobby helped out with all the accesories. Thank you, Wendy and Matt Tinkelenberg"

By: Matt Richlands, NC

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"While on vacation in the area we stopped in for a test drive and left on an '07 Super Glide. Mr. Murphy was great and the Dealership is the best We have visted on the East Coast. This bike sure is smoother than our '78 was. Thanks for the great service and the use of the U-Haul. James & Linda"

By: James & Linda Fries, VA

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"I was totally amazed with my buying expererience at NRHD! My salesman, Tracy, was excellent; he was able to provide me with the bike that was the perfect fit for me. As I took the tour I felt like I was meeting new friends, and the gifts were a wonderful surprise. Keep up the good work! Sincerely, Jan Hatfield "

By: Janet Havelock, NC

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"Went in to buy a tail light for my 2001 Deuce, left with a 2006 Ultra Classic in less than 1 hour. Deals so fast they will make your head spin."

By: Anonymous Arapahoe, NC

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" Mr.Grady was a great salesman. Will do business again."

By: DEREK Hubert, NC

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"This is the best group of people ever assembled under one roof. We were welcomed every time we went in... and we still are. The staff is friendly and even remembers to comment about things we have mentioned during our purchase. They all came out to see us off as we road off into the sunset! No one does service better than New River HD from finding the bike, assembling the parts for the bike to make it perfect for us, to the proper helmet and clothing fittings. Thanks for making our first HD purchase a truly great one. "

By: Larry Jacksonville, NC

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"I am from Jacksonville and now live in Alanta and was SO EXCITED to see a dealership in Jacksonville. I came into your store and it was great!! I purchased a several items in the motor clothes section one being a shirt, of your store with the plabne over it, for a friend it was awesome as my dad was a 30 year marine!!!Semper Fi. Anyway what i wanted was to order a piece of jewerly and wanted to find out how i could do that on line but on your site i dont find how to communicate with motor clothes could you help me? thanks Tina THE GUYS WERE HOT IN THE STORE ON JUNE 25TH 2006."

By: Tina Acworth, GA

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"Just picked up my 2006 Street Bob (Get 'em while they're hot!) and, must say, I am SO glad I finally got off my but and bought a bike! The bike is GREAT! The staff was tremendously welcoming and helpful and everyone around did whatever they could to really make me feel like a part of the Harley Family. The best purchasing experiance I have ever had, and I have bought 4 cars! Tracy was great in getting me set up on the financing and wasn't pushy or anything. Not a single staff member had that typical car dealer shifty "I'm just trying to make a sale" attitude. everyone was great! I'm glad to be part of the family and thank all of the staff and other riders for welcoming me. SEE YOU ON THE ROAD!"

By: Thomas Tarawa Terrace, NC

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"Thank you to the staff at New River Harley Davidson. I just purchased a 06 Heritage Softail and the entire staff was courteous and professional. I continue to be impressed with the high quality people at New River Harley, thank you for everything!!!"

By: Doug Hubert, NC

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"My purchase at your dealership was one of the most wonderful experiences of my life. Your people were exceptional right from the moment we walked in the door. You put other dealers to shame. They should visit New River Harley-Davidson to see how things Should be done. Thank you for treating us like family."

By: Scott Beaufort, NC

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"I drove a long way but it was worth it"

By: David Murrells Inlet, SC

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"This place is awesome. I felt no pressure into buying my bike; Mcrae was very personable and professional. The clothing line and Parts department was friendly and helpful. Everyone�s attentiveness made me and my wife feel part of the New River Harley Davidson family. There are 3 other Dealers closer to my residence, but New River was worth the drive. I have already recommended them to co-workers and friends"

By: Patrick Havelock, NC

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"While on a 3,889 mile trip from Ohio to Florida and back, I had to make a "Pit Stop" at New River for a new rear tire. Since I pulled up right after the store closed, Don (in sales) had me return to the store before business hours the next morning. By the time the store opened for business, J.R. had my bike on the rack. Within a few short hours, I had a new back tire, some new friends (a new T-Shirt) and I was back on the road. Five Stars doesn't do New River Harley justice!! These guys are great!! THANKS AGAIN Guys!! TRR"

By: Timothy Elida, OH

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"I personally have never had a more comfortable experiance when perchasing anything else in my life. Everyone is very nice and easy to deal with, always with a ready smile and a hand shake. I never once felt pressured or uncomfortable with the sales rep, as you do when trying to look for a car. I recommend the Harley Family Whole Heartedly!!"

By: Todd Jacksonville, NC

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"Yeah, yeah, I know I'm about 2 months late with this thing but bare with me... First off, I want to say that I'm honored to be the first NRH-D customer to have bought a bike via email. Gotta love modern technology. Tracy and Candy (aka Candace), I couldn't have done it without you. I had heard many a great thing about New River from my pal Mike Daley (see comments below) and was more than stoked on the service I recieved let alone the BIKE! Everyone I've dealt with at New River has been professional, curteous, and honest with me and I want to let y'all know how much I appreciate it. Ben, I'll be in touch (dude, it's abe!). Tracy, thanks for all your help man (Dude, do y'all have a ramp I could use??). Candy, say hi to Brandon and the girls for me (MORE BEER!!!!), Tiffany, sorry, had to do it (DUDE your breath STINKS!). To everyone else that I didn't mention at NRH-D, thanks for making me feel at home. See ya when I get back to the States. ABE "

By: Abe Jacksonville, NC

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"Good Job to the friendly and knowledgeable staff of your parts department. They really make me feel at home when ever I need anything. "

By: Michael Jacksonville, NC

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"Howdy everyone....Mike Daley here...still in Iraq and you guys still pulled off some sick stuff on my sled via emails and phone calls back and forth with Ben in parts...Ben went above and beyond his duties to help me get my bike set up before I return...good old fashioned human being interest....thanks to Ben and the rest of the service department...my Wide Glide will be ready to head into the wind as soon as I get off the bus after I return from my tour in Iraq....great people make great businesses..New River HD is a great business.....from the time Don put me on that thing a year ago to present time, nothing but awesome friend like service....treated me and my bike like I was your own...Life long customer here....best regards to all, see you soon!! Mike Daley"

By: Mike Jacksonville, NC

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"Simply put..."You guys rock!" I had been on the fence about getting another Harley for the past few years. It killed me to see someone else riding and Cathy, my lovely wife, was getting sick of listening to me whine about it. Well, I found the bike I wanted on the internet and once I stepped through the doors of your shop I was hooked! I was walking out of there with that bike and everyone knew it. "Customer Service" is an understatement. These people want to be there and love what they do. It's not just a job and it is very, very obvious. I will continue to patronize New River Harley and pass on the recommendations to all who will listen, you can count on that. Mike and Cathy Gauthier P.S. Thanks for not making fun of me for showing up in flip-flops!! Hee-Hee!! "

By: Mike Richlands, NC

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"I would like to thank NR Harley for everything. I purchased a New Road King 2006 from Don Thomas; it was the most enjoyable experience I have ever had buying anything. The entire staff at New River HD was outstanding. Knowledgeable, Friendly and just plain GREAT! I�m from WV and purchased this bike while on a Business Trip. I would like to thank everyone again for their help. PS: The ride home was something else. God threw just about everything weather wise at me for the ride home. Rain, sleet, snow, fog and high winds. Live for today, dreams do happen while you are awake. Ride Safe Everyone. Bill Wood White Sulphur Springs, West By God Virginia "

By: William WHite Sulphur Springs, WI

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"I purchased my first Harley Davidson Motorcycle from New River Harley-Davidson. When I walked in the brand new helicopter style hangar, I was very impressed. I was not pressured at all to buy a motorcycle. Don Thomas was very helpful in putting me on a brand new motorcycle. I've always wanted a harley and thanx to Don I have one. Ben and Bobby in parts are wonderful people. Jacinta,Jess, and Roxanne were very nice also. Everytime I come in, I'm treated like a new customer! Keep up the Good work!! "

By: Anonymous San Diego, CA

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"Mike and I,would just like to say that the overall experience was above and beyond 5 stars!! We want to give special acknowledgement to Don Thomas. When we sat down to speak with him we told him that we are just normal hard working people, that have raised 5 kids and live payday to payday. When we got to the financing part of the conversation. I really thought we had no chance because we have been told no before(more than once). Basically Don told me, I have to think postive because he had a vision of us riding in the wind! Being the supportive wife that I am.Knowing that my husband's Birthday is a few days away. Don really wanted to make this happen for me,and talking with the creditors he would not take no for an answer. By the time we left on that beautiful Saturday afternoon my husband's DREAM CAME TRUE!!!!!! He rode home on a Brand New Electra Glide Classic. We can't find enough ways to say thank you. The next morning of course we went riding and we ran into a friend who fell in love with the bike. So needless to say we are sending him to you all. Thanks so much and God Bless. Mike and Tammy Cleary"

By: mike and tammy newbern, NC

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"The New River shop is expertly run and the entire store has a great vibe and energy. The staff is very polite and loaded with expertise and experience. I look forward to doing more business with NRHD. Ross Garnett"

By: Ross St Albans, WV

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"TO WHOM IT MAY CONCERN: I PURCHASED A USED 2004 HD SPORTSTER 1200 CUSTOM ON JAN 13 OF 2006 I WOULD LIKE TO THANK YOUR STAFF FOR ALLOWING ME TO ENTER A NEW WORLD ON TWO WHEELS. THIS HAS JUST BEEN JUST THE MOST EXCITING EXPERIENCE TO THIS DAY. I AM LOOKING FORWARD TO A PURCHASE FROM YOUR STAFF IN THE NEAR FUTURE. THANKS AGAIN FOR ALLOWING MY DREAM TO COME TRUE TIM RITCHEL (WILD)"

By: TIM JACKSONVILLE , NC

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"What is there to say ? You can't tell someone about New River Harley Davidson. You have to experience it for yourself. From the warm greeting you receive when you walk through the door to the willingness of all to help you find what you are looking for no matter how big or how small or if you come in to just look around, you receive the same hospitality each and every time you go to the dealership. You always leave looking forward to the next visit. As for me, I can say that my experience with New River Harley-Davidson has been nothing but a great experience due to the excellent staff. Thanks to one and all. "

By: Tony Chinquapin, NC

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"Stopped in Friday, 11 November to purchase some gifts for our new nephew. The sales staff was on the ball. Suggesting the new baby "sampler kit" rather than a bunch of "ala carte" individual products. They knew about upcoming local events, toy runs, poker runs etc. Will be back when its time to shop for that bagger, to see if the bike sales staff can measure up! "

By: Bradley Richlands, NC

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By: scott morehead city, NC

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"Just wanted to give everyone at the New River dealership a big hello and tell you that I have had my Electra Glide Classic now 8 months and got almost 12,000 miles on "Blue Thunder", thats what I call her(him).Took Thunder to Sturgis this year and she purrrr like a kitten or should I say she roar like a lion.The bike ran great and didn't miss a lick.The people at New River have been great including from top to bottom, maybe I shouldn't say bottom, everyone is "TOPS".Blue Thunder hasn't been touched or worked on by anyone else other than qualified Harley Mechs. Don't plan on a new Harley in the future but you know when I do I come to you all and I tell my friends to go to you all. Thanks, Mark Dorris"

By: Mark Hubert, NC

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"To the Staff of New River Harley Davidson, I want to say thank you to each and every one of you for making my day on Saturday July 30, 2005 when I picked up my new Heritage Softail Classic. You made my drive from Virginia well worth the trip! I especially want to recognize Don in sales - thanks for making this purchase so damned easy! Candice in finance � thank you for making the �hard part� so easy and trouble free! Tiffany in MotorClothes - You're the best! You make shopping and spending money so fun! Thanks for the tour for the dealership as well! Ben in parts - man you are the BEST! You have the greatest attitude when it comes to customer service; you can work for me anytime! Thanks for taking care of me and showing me all about my new bike! Kris in service - thank you for the tour of your service department! To everyone else that I met while I was there � Jolene, Adam, Pam, Jessica, and Vivien - thank you too for making my day very special and one that I will never forget! You guys are the best! Thanks again! Doug Hunter � Glen Allen, VA "

By: Doug Glen Allen, VA

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"It may have taken awhile for financing, but thanks to Don it was well worth the wait. Don! Don�t loose that MoJo that you do. Thay must be others out there in the same boat I was in. Thanks & God Bless Richard �Steven� Medeiros "

By: Richard Jacksonville, NC

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"I was in the store last week trying to buy a part for my husbands bike as a present. Ben and Bobby in the part department were so helpful and kind to me considering I had no clue what I needed to get. Their knowledge and patience was impressive. "

By: Anonymous Jacksonville, NC

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By: Rey Chehalis, WA

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"I felt as though I was talking to a friend, not someone trying to sell me something. Outstanding experiance."

By: Shawn Jacksonville, NC

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"I waited 9 years to replace my Harley....I had a buell in between, and I was very pleased that my fat boy purchase was with your shop. The entire experience was excellent. I am a local real estate developer that knows a business lives or dies by it's customer service, and this location is destined for huge success. Thanks!"

By: Dennis Maple Hill, NC

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"i was riding my bike from east liverpool ohio to myrtle beach bike week this year. it was sunday may 15th about 9am we had just pulled into a gas station to fuel up. when i got back on my bike i noticed that i had a flat tire. talk about a helpless feeling i was in a unfamiliar town just passing through and now i am stranded. we found out from the attendant at the gas station that we were about a mile from a harley shop, a couple of my buddies rode to the shop and found they were closed on sunday. We checked for a local motorcycle shop but all were closed because it was Sunday . i made a call to the harley shop in wilmington nc ( i had seen that they would be open because of bikeweek ) the girl i spoke with there was wonderful she tried her best to get me some help. anyhow she told us about the new river harley shop that was about 40 miles away, and that they were open on Sunday. we made arrangements to have my bike towed to the new river harley shop, and a couple of my buddies went ahead of the wrecker to try to make arrangements to get the tire fixed. When they got to the New River Harley shop they met some of the nicest people you would ever want to meet. These people went above and beyond to help us get back on the road. I�m not sure who will see this survey ( i hope the owner and management of dealership ) but a special thanks goes out to Tony Santisi and Ben Hixson these two people turned a terrible day into a pleasant experience. Tony who works in the parts department said he would try to help us and check the tire. Ben had the day off and Tony asked him to come in to work so he could help us. To make a long story short Tony checked the tire and replaced the inner tube, and got us back on the road ( he did a great job ) we made it to myrtle beach and home with no other major problems. thanks for all you did for us . I only wish I lived closer to Jacksonville North Carolina because you would have a new customer for life. It�s a shame that every harley shop doesn�t come with their own Tony Santisi and Ben Hixson. I would highly recommend this harley shop to anyone who would listen thanks tony and ben and everyone else at the new river harley shop. Darin morgan "

By: darin east liverpool, OH

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"If there were 6 stars you all would get that from me! I walked in hoping the right bike was there that day and it was, 05 Dyna Wide (Inca Orange).. you all know the one. Well after about 1 1/2 hours of licking the paint off it,(as Don likes to put it)he worked the magic and made it mine. Nothing but professional service from everyone and I am looking forward to seeing you all often! Keep it tight and keep it on two! Regards, Mike Daley"

By: Mike Jacksonville, NC

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"Customer Service at the New River Harley Davidson Dealer is better than I could have ever hoped. Don and Josh are extremely flexible people when it comes to purchasing your newest bike. They never cease to push to get you the best deal possible. Tony and Ben are extremely knowledgeable in the Parts/Service department. Again, these two never cease to help you with picking the accessories that best fit your personality. Jolene and the rest of the girls are truly sweet and amazing people. They really care about your personal satisfaction and your experiences while in their store. Rock and Roll. "

By: Mark Chesterton, IN

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"I was well pleased with my purchase. A different experience from some of the other dealers. The team was eager to help, answer questions, or assist in any way. A real pleasure. Sales, very knowledgeable, courtious, and helpful. I recommend all my friends or inerested people to come to your dealership. Enjoy stopping by to just say hello, or spend some money. You all take care and have happy, and clear days. Gs"

By: Edward G. New Bern, NC

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"Your website is one of the best I've ever dealt with in any type of business. Keep up the awesome job! I'll be seeing you all real soon."

By: Anonymous Kailua, HI

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"Other than the top of one saddle bag being slightly scratched (obviously by someone dragging their foot getting on or off the bike in the showroom), and one of the mirrors being tightened down to far forward to adjust by hand (which are both extremely minor issues). My Bike, a Road King Custom, is truely AWESOME! Honestly, that's as critical as I can be about it. My salesman, Don Thomas, is a true 'plentipotentiary' (I'm gonna make you look that one up for yourself). He really did whatever it took to satisfy me, and took the time to truely get to know me. It was a really busy day, and he could have blown me off for any other customer after a few minutes, but he didn't. Don let me understand that (I) was important and that a quality experince with him, was paramount! He didn't try to 'oversale' me, or the 'Harley-Davidson' name. I will send my friends to him (because I got to know him on a personal level, not because the rest of the staff is inattentive... No, far from it! They were ALL GREAT!) Mary Beth (their Finance and Insurance Specialist) found me the BEST DEAL to be found on insurance. She is a pleasure to work with (and pretty cute too, as are all the girls at New River H-D). While I was waiting for Don to put everything together for me, Vivian (their service coordinator) had my bike taken to the service department to have some custom grips installed, and top-off the gas tank. It was in and back out in no time! Tiffany showed me around and introduced me to everyone personally. They are all proud of their jobs, their company, and the opportunity to serve folks better than anyone else. They all showed the 'passion' they have for doing a great job. I've been in other dealerships and my presence NOT acknowledged when I walked in, nor at any time while there, that is until I had to ASK for a salesman. Then they were only interested in talking to me until they asked me if I was buying a bike today, or within the next few months. When my reply was that I was unsure of when, I felt dropped like a hot potatoe... Needless to say I didn't return to either of those two dealerships. You won't have that type of experience at New River. They are a team that is interested in one thing... YOUR EXPERIENCE while visiting there! "

By: Steve Warsaw, NC

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By: Sallie Jacksonville, NC

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"Everything was great! Don put me on the Harley of my dreams without a hitch. The whole experience was excellent. Everyone was great to work with!"

By: Mike Hampstead, NC

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"WOW what a great looking dealership!! On my way to Daytona bike week I stopped in to get a t-shirt and when i left i felt like I had been a long time customer. It's refreshing to go to a H-D shop and get treated so well."

By: Rick medford, MA

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"Everytime I walk into your dealership, Im not hastled to buy anything, everyone talks to me like I am a friend. Its a very unique and satisfying experience. Thats one of the reasons I come so often. Thank you all at New River."

By: Nick NC

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